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Bar Chat

by Diageo Bar Academy★ 4.9(2.4k Reviews)

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Bar Chat Shorts: Winning Your Customers Over
Ep 3222223529 sept 2021
9 min
Bar Chat Shorts: Winning Your Customers Over

From body language to paying compliments, behavioural scientist Steve Martin shares nuggets on how to improve your customer service. Hosted on Acast. See acast.com/privacy for more...

Customer Service & The Power of Being Heard with Steve Martin
Ep 3222223622 sept 2021
64 min
Customer Service & The Power of Being Heard with Steve Martin

Steve Martin, award winning author and behavioural scientist chats to Tristan about techniques for being heard and enhancing customer communication and experience. Whether behind t...

Bar Chat Shorts: Jigger Happy
Ep 3222223720 sept 2021
6 min
Bar Chat Shorts: Jigger Happy

The jigger is the basis of all great mixed drinks, it ensures accuracy and consistency. Greg Boehm, owner of Cocktail Kingdom, gives insight into the power a good quality jigger ca...

Bar Tools Explained with Greg Boehm, Owner of Cocktail Kingdom
Ep 3222223810 sept 2021
45 min
Bar Tools Explained with Greg Boehm, Owner of Cocktail Kingdom

Hear from Greg Boehm, owner of Cocktail Kingdom about the wonderful world of bar tools. In this episode, Tristan chats to Greg about how different bar tools are made, the impact th...

Batching and Bottling with Noel and Max Venning.
Ep 322222397 jul 2021
51 min
Batching and Bottling with Noel and Max Venning.

Tristan chats to bar owners Noel and Max Venning as they share tips for good fermentation, the benefits of batching and bottling and their thoughts on the future of cocktail delive...

The Future of Drinks Events with Tales of the Cocktail & London Cocktail Week
Ep 3222224017 jun 2021
49 min
The Future of Drinks Events with Tales of the Cocktail & London Cocktail Week

Over the past year the drinks events industry has had to pivot and adapt in order to survive. Tristan chats with Caroline Rosen, president of the Tales of the Cocktail Foundation, ...

The Science of Flavour with Charles Spence
Ep 322222412 jun 2021
71 min
The Science of Flavour with Charles Spence

In this episode Professor Charles Spence talks to Tristan about the neuroscience of flavour, how flavours are processed by the brain and how texture, temperature, smell and even mu...

Vodka 101 with Dennis Tamse & Kaitlyn Stewart
Ep 3222224219 may 2021
64 min
Vodka 101 with Dennis Tamse & Kaitlyn Stewart

Vodka's popularity is undeniable, it's a versatile spirit that's steeped in history. In this episode Dennis Tamse and Kaitlyn Stewart cover everything from how Ketel One Vodka is m...

The History and Future of Whisky with Nick Morgan and Becky Paskin.
Ep 322222436 may 2021
77 min
The History and Future of Whisky with Nick Morgan and Becky Paskin.

How has whisky evolved over the years? How has it found global appeal? What is next for this much-loved category? These are just some of the questions unearthed in this episode wit...

New Customer Experiences & Behaviours with Fabrice Limon and Pasan Wijesena
Ep 3222224421 abr 2021
51 min
New Customer Experiences & Behaviours with Fabrice Limon and Pasan Wijesena

As the world continues to adapt and grow, Fabrice Limon and Pasan Wijesena share their perspectives of seeing customer behaviours and experiences evolve and change over the year, a...

Bar Culture & Identity with Sly Augustine & Tash Conte
Ep 322222457 abr 2021
35 min
Bar Culture & Identity with Sly Augustine & Tash Conte

Now more than ever, bar culture and identity is an area which venues really need to get right. How can you make your venue stand out? How can you attract guests and encourage them ...

Coffee and Cocktails with James Hoffmann and Timon Kauffman
Ep 3222224618 mar 2021
57 min
Coffee and Cocktails with James Hoffmann and Timon Kauffman

James Hoffmann, one of the world's leading coffee experts and "Brewing Bartender" Timon Kaufmann chat all things coffee related with Bar Chat host Tristan Stephenson. In this episo...

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