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Bar Chat Shorts: Winning Your Customers Over
From body language to paying compliments, behavioural scientist Steve Martin shares nuggets on how to improve your customer service. Hosted on Acast. See acast.com/privacy for more...
Customer Service & The Power of Being Heard with Steve Martin
Steve Martin, award winning author and behavioural scientist chats to Tristan about techniques for being heard and enhancing customer communication and experience. Whether behind t...
Bar Chat Shorts: Jigger Happy
The jigger is the basis of all great mixed drinks, it ensures accuracy and consistency. Greg Boehm, owner of Cocktail Kingdom, gives insight into the power a good quality jigger ca...
Bar Tools Explained with Greg Boehm, Owner of Cocktail Kingdom
Hear from Greg Boehm, owner of Cocktail Kingdom about the wonderful world of bar tools. In this episode, Tristan chats to Greg about how different bar tools are made, the impact th...
Batching and Bottling with Noel and Max Venning.
Tristan chats to bar owners Noel and Max Venning as they share tips for good fermentation, the benefits of batching and bottling and their thoughts on the future of cocktail delive...
The Future of Drinks Events with Tales of the Cocktail & London Cocktail Week
Over the past year the drinks events industry has had to pivot and adapt in order to survive. Tristan chats with Caroline Rosen, president of the Tales of the Cocktail Foundation, ...
The Science of Flavour with Charles Spence
In this episode Professor Charles Spence talks to Tristan about the neuroscience of flavour, how flavours are processed by the brain and how texture, temperature, smell and even mu...
Vodka 101 with Dennis Tamse & Kaitlyn Stewart
Vodka's popularity is undeniable, it's a versatile spirit that's steeped in history. In this episode Dennis Tamse and Kaitlyn Stewart cover everything from how Ketel One Vodka is m...
The History and Future of Whisky with Nick Morgan and Becky Paskin.
How has whisky evolved over the years? How has it found global appeal? What is next for this much-loved category? These are just some of the questions unearthed in this episode wit...
New Customer Experiences & Behaviours with Fabrice Limon and Pasan Wijesena
As the world continues to adapt and grow, Fabrice Limon and Pasan Wijesena share their perspectives of seeing customer behaviours and experiences evolve and change over the year, a...
Bar Culture & Identity with Sly Augustine & Tash Conte
Now more than ever, bar culture and identity is an area which venues really need to get right. How can you make your venue stand out? How can you attract guests and encourage them ...
Coffee and Cocktails with James Hoffmann and Timon Kauffman
James Hoffmann, one of the world's leading coffee experts and "Brewing Bartender" Timon Kaufmann chat all things coffee related with Bar Chat host Tristan Stephenson. In this episo...
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